These terms govern access, browsing, use, purchases, bookings and contracting of tourism experiences offered through pasea.co.
By using pasea.co, browsing the platform, requesting information, making a booking or completing a purchase, the user declares that they have read, understood and accepted these Terms and Conditions.
These Terms and Conditions regulate the use of the digital platform pasea.co, through which tourism experiences, plans, activities and services are promoted, intermediated, booked and/or sold.
pasea.co connects users interested in tourism with experiences available in Colombia, especially in the Coffee Region. Use of the platform implies full acceptance of these terms, privacy policies, commercial conditions and booking policies.
pasea.co provides a digital platform to discover, review, book and/or purchase tourism experiences offered by partner providers or third parties in the tourism sector.
The platform may act as an intermediary between the user and the provider, facilitating publication of information, booking, payment, confirmation and communication of service conditions.
General browsing may be performed without prior registration. Certain actions, such as booking, purchasing, requesting support or filing requests, may require personal information or a user account.
Users must provide true, complete, updated and verifiable information and keep their access credentials confidential when accounts are enabled.
Each provider is responsible for the operation, availability, safety, quality, schedules, rates, restrictions and specific conditions of the tourism service offered.
Before confirming a purchase or booking, users must carefully review inclusions, exclusions, meeting points, requirements, restrictions and cancellation policies.
When booking or purchasing on pasea.co, the user accepts the conditions of the selected experience. Bookings may be subject to provider confirmation, date availability, capacity, season, weather or operating requirements.
Activities may involve physical, environmental or operating conditions. Users must follow provider instructions, arrive on time and comply with safety, age, health or documentation requirements.
Prices are shown in Colombian pesos unless stated otherwise. Rates may change according to season, availability, provider updates, taxes, fees, discounts or selected product type.
Payments are processed through secure payment channels or gateways. pasea.co may request additional information to validate payments, prevent fraud or ensure correct service delivery.
Each booking is governed by the cancellation, change, refund and no-show policy applicable to the selected activity. Some experiences may allow date changes or refunds; others may apply penalties or restrictions.
When an experience involves minors, the responsible adult must verify and comply with documentation, authorization and safety requirements requested by providers or authorities.
By booking or purchasing, users accept service-related communications such as confirmations, reminders, instructions, operational updates, support messages and satisfaction surveys.
User comments, ratings or reviews may be used to improve the service, guide other users or support commercial content, provided they respect applicable law and third-party rights.
pasea.co is not responsible for events attributable to the user, providers, force majeure, weather, authority decisions, transport disruptions or circumstances beyond reasonable platform control.
Platform content, trademarks, designs, images, texts, software and commercial elements belong to pasea.co, its partners or authorized third parties and may not be used without permission.
These terms remain in force while the user accesses or uses the platform. pasea.co may suspend access when fraud, misuse, unlawful conduct or breach of these terms is identified.
These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute will first seek direct resolution through support channels, conciliation or alternative dispute resolution mechanisms.
Contact our support team for questions about bookings, payments, cancellations, providers or platform use.
